FAQs

Clean your jewellery regularly with a mild soap solution and a soft cloth to maintain its shine. Store each piece separately in a soft pouch or compartment to prevent scratches. Remove jewellery before swimming, exercising, or using harsh chemicals to avoid damage. Handle with care to prevent impact, and limit exposure to perfumes or lotions, as these can dull the finish over time.

AGOVIA uses Australian and US sizing. For European or Japanese sizing, view the ring size guide on each ring’s page for conversions.

Use a tape measure, string, or strip of paper. Wrap it around the finger where you’ll wear the ring, mark where it overlaps, and measure the length in millimetres.

Your measurement in millimetres is close to your European (EU) size. Find it in the ring size guide on each ring’s page.

Yes. For Ready to ship and bespoke pieces, minor adjustments, such as an initial resize and a one-off polish, are complimentary within three months of delivery. Beyond that, resizing is quoted on the design, gemstone and setting.

Yes. Repairs for pieces not made by AGOVIA will be assessed and quoted according to the requirements of the piece.

Please email hello@agovia.com.au to arrange an assessment.

Yes. Rings and heirloom jewellery can be repurposed into a new AGOVIA piece. A stone can be reset, a design reworked, or a new piece made around what you already have.

Every repurposing is treated as a commission. Bring the piece to the studio or describe it in the bespoke form, and we will assess what can be carried forward and quote from there.

Ready to ship pieces are dispatched within three business days. Domestic express delivery takes approximately one to three business days. International orders travel with DHL Express, and delivery times vary by destination.

Made to order pieces take 2 to 4 weeks and bespoke pieces 5 to 7 weeks, once payment, design and stone are confirmed.

If you are working to a date, email hello@agovia.com.au and we will tell you what can be met.

Orders of $1,000 or more are insured in transit at no cost to you, from dispatch to signed delivery.

Orders under $1,000 are tracked and signed for on delivery. Insurance can be added on request before dispatch at the carrier's rate.

Yes, AGOVIA ships internationally via DHL Express to most countries. Please note that local import taxes and duties are not included in your order total. While duty estimates can be provided prior to shipment, payment of these charges remains the responsibility of the customer.

Ready to ship pieces bought at full price can be exchanged, or returned for store credit, within 7 days of delivery, unworn and in their original box. Return postage is at your cost, and we recommend insuring it.

Made to order pieces, commissions and anything bought at a reduced price are made or sold for you specifically and are not eligible for change-of-mind exchange.

Your rights under the Australian Consumer Law apply to every piece, however it was bought. If something is faulty, send it back and we will assess it. A setting failure is repaired at no cost.

Bespoke pieces are made to order and are not refundable once production has begun. The deposit covers materials and design work already committed. Consumer guarantees still apply.

All AGOVIA pieces are handmade in our Melbourne studio within the historic Nicholas Building. Each piece is individually crafted using traditional techniques, ensuring the highest level of care, precision, and finish from start to completion.

Rings and pendants are made in Argentium silver 935, 9ct, 14ct or 18ct gold in yellow, pink or white, and platinum 950. Chains are sterling silver 925 or gold.

Argentium is a silver alloy with germanium in place of some of the copper. It is whiter, slower to tarnish and firestain-free.

Each gemstone used in our pieces is hand-selected for its colour, cut, clarity, and individuality. We work directly with trusted merchants across Australia, Sri Lanka, India, Nigeria, Pakistan, Kenya, and Thailand. Wherever possible, we source stones directly to strengthen provenance.

AGOVIA works with both mined and lab-grown diamonds, each selected for their quality.

We can source gemstones upon request and have the ability to have gemstones custom cut. To gauge the availability or cost of a hand-sourced gemstone, please complete our bespoke order form.

Made to order: a perpetual form, made again in your size and alloy; 2 to 4 weeks. Bespoke: not yet made; begun from nothing, with you; 5 to 7 weeks.