FAQs

Clean your jewellery regularly with a mild soap solution and a soft cloth to maintain its shine. Store each piece separately in a soft pouch or compartment to prevent scratches. Remove jewellery before swimming, exercising, or using harsh chemicals to avoid damage. Handle with care to prevent impact, and limit exposure to perfumes or lotions, as these can dull the finish over time.

AGOVIA uses Australian sizing.

Use a tape measure, string, or strip of paper. Wrap it around the finger where you’ll wear the ring, mark where it overlaps, and measure the length in millimetres.

Refer to the sizing chart to find the closest match.

Yes, AGOVIA offers ring resizing for an additional fee. The cost varies depending on the design, gemstone type, and setting style.

Yes, AGOVIA offers repair services for pieces not originally made by us. Pricing depends on the nature of the work required.

Please email hello@agovia.com.au for a quote.

No. AGOVIA does not repurpose old or damaged jewellery. All AGOVIA jewellery is forged in house in our Melbourne studio.

For domestic orders, express shipping takes approximately 1 to 3 business days, while standard shipping takes 3 to 6 business days. International orders are shipped via DHL Express, and delivery times vary depending on the destination country.

Made-to-order pieces take 2 to 4 weeks to construct. Bespoke pieces take 7 to 9 weeks to craft and ship.

For expedited timelines, please email hello@agovia.com.au to discuss availability.

Insurance is available for both domestic and international shipments, though it is not included by default. If you’d like to add insurance to your order, please let us know prior to shipping so we can arrange this for you.

Yes, AGOVIA ships internationally via DHL Express to most countries. Please note that local import taxes and duties are not included in your order total. While duty estimates can be provided prior to shipment, payment of these charges remains the responsibility of the customer.

Ready-made pieces may be returned for exchange or store credit within 7 days of delivery, provided they are unworn and in their original condition.

Return shipping costs are the responsibility of the buyer.

Bespoke orders are non-refundable, as each piece is made to order and crafted specifically for the client.

All sample or sale items are final sale and non-refundable.

All AGOVIA pieces are handmade in our Melbourne studio within the historic Nicholas Building. Each piece is individually crafted using traditional techniques, ensuring the highest level of care, precision, and finish from start to completion.

Recent price adjustments reflect the global rise in precious metal costs, particularly gold. As these market fluctuations continue to influence production costs, bespoke quotes are valid for 7 days from the date of issue, and ready-made piece pricing is subject to change without notice.

All AGOVIA jewellery is forged from refined alloys of platinum, gold, or silver, all of which are nickel-free. Our metals are carefully sourced and re-refined through trusted Australian partners to ensure both quality and sustainability in every piece.

Each gemstone used in our pieces is hand-selected for its colour, cut, clarity, and individuality. We work directly with trusted merchants across Australia, Sri Lanka, India, Nigeria, Pakistan, Kenya, and Thailand. Wherever possible, we source stones directly to strengthen provenance and uphold responsible, transparent sourcing practices.

AGOVIA works with both mined and lab-grown diamonds, each selected for their quality and integrity. All diamonds are conflict-free and sourced in alignment with United Nations resolutions, ensuring ethical and transparent practices across every stage of the supply chain.

We can source gemstones upon request and have the ability to have gemstones custom cut. To gauge the availability or cost of a hand-sourced gemstone, please complete our bespoke order form.

One of one — made once; the form may recur, the piece will not. Made to order — a perpetual form, made again in your size and alloy; two to four weeks. Bespoke — not yet made; begun from nothing, with you; seven to nine weeks.